As of January 2021, M Clinic will increase the administrative fee to $20, applicable for some appointments. This fee will be waived for clients that meet the criteria for low income, including healthcare card holders, students, pensioners and people with an income of less than $30,000 per year.

Please note that our LinQ Medical PrEP consults have a different fee structure.

Non-Attendance fee

If you can’t attend an appointment and fail to cancel it within 1 hour before appointment start, you will be charged $20 payable prior to your next appointment. Please let reception staff know if you were unable to make your appointment due to unforeseen circumstances. Please note that we also do have issues with our SMS reminder system. Do not be reliant on our SMS reminders, please keep your own records to ensure you attend your appointment when book.

Why has M Clinic introduced a fee?

The number of clients the Clinic sees continues to increase.  In the past year we have provided over 4100 appointments, and demand for services is in excess of what we can provide with our funding. To avoid a deficit and to continue to provide quality, confidential services to clients we have introduced a fee.

What appointments attract a $20 charge?

A new episode of care; e.g., attending M Clinic for a routine test, or to see a doctor if you have symptoms. However, if you attended M Clinic for a routine screen, and subsequently had a positive results and needed to return to the clinic for treatment, your treatment appointment would be free as it is part of the existing episode of care. You will also not pay a fee for any follow-up testing required after an initial routine testing appointment, such as window period testing or recollection of samples.

Appointment TypeFee - StandardFee - Low Income
Routine Test$20-
Symptomatic Test (Including Treatment)$20-
Window Period Test--
Treatment from a positive test result at M Clinic--
Follow-up testing after a positive or indeterminate results--
Peer Education Session$20-

Please note, multiple services can be provided in one consultation (such as a symptomatic screen, vaccination and pre-emptive treatment) – these will only generate a maximum fee of $20 for the consultation.

What is still free?

The following are still free at M Clinic:

  • Pathology tests
  • Antibiotics
  • Hepatitis A/B Vaccinations
  • HPV Vaccinations (Gardasil) if you are 27 and under

PrEP Clinic Consult Fees (LinQ Medical)

Appointments at LinQ Medical adhere to a Medicare-structure fee system. To access the Medicare rebate you are required to use the name that is printed on your Medicare card. An upfront payment is required, but then you receive immediate approval for a Medicare rebate, therefore your out-of-pocket payment for all appointments is still $20

Appointment Type Payment Upfront Medicare Rebate Out-of-pocket payment
Initial PrEP appointment $95.05 $75.05 $20
PrEP Follow Up $58.75 $38.75 $20
General Doctor Consult $58.75 $38.75 $20

If you can’t attend an appointment and fail to cancel it, you will be charged $20 payable prior to your next appointment.

How do I get the Medicare Rebate?

Your Medicare rebate can only be deposited into a bank account, which means that you have to use a CHEQUE or SAVINGS account to get the money deposited back in your account. That refund may take a few days to then be deposited into your account.

We DO NOT ACCEPT Apple/Google/Samsung Pay or any wearables or PayPass technology for refunds. These utilize a credit account which is NOT COMPATIBLE WITH A MEDICARE REFUND. 

To get the rebate, you will need to bring a physical savings or debit card which requires you to enter your pin so that you get the refund back. If this is not possible, you will have to lodge a Medicare claim online via MyGov or through the Medicare Express Plus App. More information can be found on the Medicare website

What if I don’t have Medicare?

Have no fear! If you have health insurance that is standard cover and above, you can claim back 100% of the MBS item paid upfront. Gap fees are not reimbursed by health insurance. It will require that we use your address so that Pathwest can send you an invoice for pathology testing, which is about $70 for a PrEP enrolment and $40 for a PrEP follow-up. Once paid, you can claim back 85% of the costs of pathology testing. For more information please download our Cost Sheet. Also, please look at the PDS of your health insurance in case there have been any changes.