Delay in STI Results
PathWest, our pathology provider, have recently updated their IT system and as a result we are having a delay in receiving back pathology results for STI testing.
We are finding that our results are coming in later than the 10 days that is reflected in the No News is Good News policy.
As a result we are temporarily changing our No News is Good News Policy – that is, if you do not hear from us after 14 days then you can assume that your results are negative. If you have a positive result, are not immune to Hepatitis or require review or followup you will be contacted regardless via your preferred method of communication.
Please refrain from calling up about your results if your test was less than 7 days ago, as your results have more than likely not returned.
We hope that this issue will resolve quickly and we will continue to be transparent about any changes to our service delivery.
If you have any further questions, please do not hesitate to contact the practice manager (Joe Staniszewski) on firstname.lastname@example.org
The M Clinic team